Privacy Policy

Information We Collect

Personal Information You Provide

When you create an account or interact with our services, we collect information that you voluntarily provide to us. This includes your name, email address, phone number, and any financial goals or preferences you share to personalize your learning experience. We also collect information when you participate in our courses, complete assessments, or reach out to our support team.

Technical Information

Our platform automatically collects certain technical information to ensure optimal performance and security. This includes your IP address, browser type, device information, and how you navigate through our educational content. We use this data to improve our platform's functionality and detect potential security issues before they affect your experience.

How We Use Your Information

• Delivering personalized budgeting courses and educational content tailored to your financial goals and learning pace
• Tracking your progress through our curriculum and providing meaningful feedback on your development
• Sending you relevant course updates, new educational resources, and important account notifications
• Improving our educational materials based on how students interact with different topics and modules
• Providing responsive customer support when you need assistance with our platform or content
• Ensuring platform security and preventing unauthorized access to your account and progress data
• Analyzing learning patterns to develop more effective teaching methods and course structures

Information Sharing and Disclosure

We maintain strict control over your personal information and never sell your data to third parties. However, there are specific circumstances where we may share limited information to provide you with better service or comply with legal requirements.

Service Providers

We work with carefully selected third-party service providers who help us deliver our educational platform. These include cloud hosting services, email delivery systems, and payment processors. All these partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

Legal Requirements

In rare circumstances, we may be required to disclose your information to comply with legal obligations, respond to valid government requests, or protect the rights and safety of our users and staff. We will always notify you of such requests unless legally prohibited from doing so.

Data Security and Protection

Your data is encrypted both in transit and at rest using industry-standard AES-256 encryption. Our servers are hosted in secure facilities with 24/7 monitoring, and we regularly conduct security audits to identify and address potential vulnerabilities. All our staff members receive regular training on data protection and privacy practices.

We also implement access controls that ensure only authorized personnel can access your information, and only when necessary for legitimate business purposes. Our systems automatically log all access attempts and regularly rotate security credentials to maintain the highest level of protection.

Your Privacy Rights

You have significant control over your personal information and how we use it. Understanding these rights empowers you to make informed decisions about your privacy.

• Access Rights: You can request a complete copy of all personal information we hold about you, including your learning progress and account history
• Correction Rights: If any of your information is inaccurate or outdated, you can request corrections through your account settings or by contacting our support team
• Deletion Rights: You can request deletion of your account and associated data at any time, though we may retain certain information for legal compliance
• Portability Rights: You can request your learning progress and account data in a structured, machine-readable format for transfer to other services
• Communication Preferences: You can opt out of marketing communications while still receiving essential account and course-related notifications
• Processing Restrictions: You can request that we limit how we process your information in certain circumstances

Exercising Your Rights

To exercise any of these rights, simply contact our privacy team using the information provided below. We typically respond to privacy requests within 30 days, though complex requests may take longer. We'll always keep you informed about the status of your request and any additional information we need from you.

Data Retention and Deletion

We only retain your personal information for as long as necessary to provide our educational services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.

When you close your account, we begin the deletion process immediately for non-essential data. Some information, such as financial transaction records, may be retained longer to comply with South African financial regulations. We'll always inform you about specific retention periods that apply to your situation.

International Data Transfers

While Grandaedu operates primarily in South Africa, some of our service providers may process your information in other countries. When this occurs, we ensure that appropriate safeguards are in place to protect your information according to South African privacy standards.

All international data transfers are conducted under approved transfer mechanisms, including adequacy decisions and standard contractual clauses that provide equivalent protection to what you would receive in South Africa.

Children's Privacy

Our financial education services are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected information from someone under 18, we will delete that information immediately and take steps to prevent similar occurrences in the future.

Changes to This Privacy Policy

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your learning experience and analyze how our platform is used. Essential cookies are necessary for basic platform functionality, while analytics cookies help us understand which educational content is most effective for our students.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some platform features. We provide detailed information about our cookie usage in our separate Cookie Policy, which you can access from our website footer.